Making Conflict Work

Employees at all levels are confronted every day with learning how to work together and expressing their different personalities to reach common goals for the organization. Preventing and managing conflict is a critical skill in today’s work environment. With all the many potential sources for conflict in the workplace, disagreements are inevitable. This course covers the following:

  • Viewing conflict as an opportunity rather than an obstacle
  • Identify levels of conflict
  • Apply appropriate conflict resolution tactics
  • Create a conflict-positive environment

In this one-day course, employees will acquire a basic understanding how to prevent and deal with conflicts by learning critical communications skills that result in win-win resolutions and enhance relationships.